A building/hardware distributor on Business Central wanting a trade ordering portal
B2B eCommerce for Building Supplies on Business Central
35-50% self-service in 6 months typical
This blueprint describes our proven approach. Specific outcomes vary by engagement.
Ideal For
Australian building, hardware, or industrial distributors on Business Central with trade pricing tiers, freight complexity, and compliance docs.
The Problem
Building supplies distribution has unique B2B complexity. Heavy/bulky items with variable freight costs depending on delivery address, vehicle access (forklift? tailgate lift?), and total weight. Trade pricing with 3-5 tiers per product. Compliance documentation (safety data sheets, product certifications, material safety information) must be accessible at point of purchase for workplace safety obligations. Account-based credit management with terms from 7 to 60 days.
Our Approach
BigCommerce B2B Edition for the storefront with Celigo integration to Business Central. Customer-specific pricing reads from BC price lists. Inventory availability shown per warehouse (3 QLD locations) with estimated delivery dates based on customer postcode and carrier schedules.
Real-time freight quoting via API integration with freight partners - customer enters delivery address, system calculates cost based on total order weight, delivery zone, and vehicle requirements. Document library integration automatically links SDS and certifications to product pages - stored in Business Central, synced to BigCommerce by Celigo. Invoice and statement delivery automated through the portal.
Typical Impact
Self-service adoption
Before
0%
After
35-50% typical
Order accuracy
Before
88-93%
After
99%+ typical
Portal AOV
Before
Phone baseline
After
+10-15% typical
Expected Outcome
35-50% adoption for routine reorders within 6 months. Order accuracy improves to 99%+. Portal AOV +10-15% from "you may also need" recommendations (flashings, fixings, sealants surfaced alongside core products).
Want to explore this approach?
Every project starts with a conversation. Tell us what you're working with and we'll tailor this blueprint to your situation.
Book a Free Consultation