Frequently Asked Questions.
Common questions about our ERP, eCommerce, and integration services. Can't find what you're looking for? Get in touch — we're happy to help.
General
What does Accentra do?
Accentra is an Australian consultancy that helps businesses connect their critical systems. We specialise in three areas: ERP implementation and support (NetSuite, Business Central, Dynamics 365), eCommerce consultancy (Shopify, Magento, BigCommerce, Sana Commerce, CommerceTools), and system integration using Celigo and Workato. We help businesses build connected, scalable operations.
Where is Accentra based?
Accentra is based in Perth, Western Australia. We work with businesses across Australia and the APAC region. Most of our work is done remotely, but we're available for on-site workshops and discovery sessions when needed.
How do I book a consultation?
You can book a free 30-minute consultation through our contact page or directly via our Google Calendar booking link. During the consultation, we'll discuss your current systems, pain points, and goals to determine how we can help.
What size businesses does Accentra work with?
We work with small to mid-market businesses and enterprises across Australia. Our typical clients are growing businesses that have outgrown manual processes and need their systems to work together — whether that's connecting a new ERP to their webstore or automating data flows across multiple platforms.
ERP
Which ERP platforms do you work with?
We specialise in Oracle NetSuite, Microsoft Dynamics 365 Business Central, and Microsoft Dynamics 365 Finance & Operations. NetSuite is our primary ERP platform, and we have deep experience with SuiteScript customisation, saved searches, workflows, and integration. We also work with Business Central extensions and the broader Microsoft ecosystem.
How long does an ERP implementation take?
A standard ERP implementation typically takes 3-6 months from kickoff to go-live. Simpler implementations with fewer customisations can be done in 8-12 weeks, while enterprise rollouts with multiple subsidiaries, complex workflows, and extensive data migration may take 6-9 months or longer.
Do you provide ongoing ERP support?
Yes. We offer ongoing support and optimisation after go-live, including troubleshooting, user training, workflow adjustments, custom report development, and integration monitoring. Many clients find the most valuable optimisations happen in the first 3-6 months post-launch as real usage patterns emerge.
eCommerce
Which eCommerce platforms do you work with?
We work with Shopify (including Shopify Plus), Magento (Adobe Commerce), BigCommerce, Sana Commerce, and CommerceTools. Each platform has different strengths — we help you choose the right one based on your business model, technical requirements, and ERP.
Can you integrate my online store with my ERP?
Yes, this is one of our core capabilities. We build automated integrations between your eCommerce platform and ERP using Celigo. Typical data flows include orders, inventory levels, customer records, pricing, and product data — all syncing automatically so your team doesn't have to move data manually.
How do you handle GST for Australian eCommerce?
Australian eCommerce requires GST-inclusive pricing displayed to customers, with the GST component correctly recorded in your ERP for BAS reporting. We configure both your eCommerce platform and ERP integration to handle this correctly, including multi-currency scenarios for international customers and GST-free thresholds for exports.
What is composable commerce?
Composable commerce is an architecture where you select best-of-breed services (commerce engine, CMS, search, payments) and connect them via APIs, rather than using a single monolithic platform. It offers maximum flexibility but requires more technical investment. Platforms like CommerceTools follow this approach. Most mid-market Australian retailers don't need it — Shopify Plus or BigCommerce will serve them well.
Integration
What is Celigo?
Celigo is an enterprise integration platform-as-a-service (iPaaS) purpose-built for connecting business systems. It has pre-built connectors for NetSuite, Shopify, Salesforce, and hundreds of other platforms, a visual flow builder, robust error handling, and enterprise-grade monitoring. It's our primary integration platform because it lets us deliver integrations faster and more reliably than custom code.
What is the difference between Celigo and Workato?
Celigo is optimised for business system integration — connecting ERPs, eCommerce platforms, and operational tools with deep, platform-specific connectors. Workato is a broader automation platform that excels at complex, multi-step workflows spanning IT and business teams. We recommend Celigo for most ERP and eCommerce integrations, and Workato when you need sophisticated workflow logic across many systems.
How long does a typical integration project take?
A straightforward two-system integration (e.g., Shopify to NetSuite) typically takes 4-8 weeks from kickoff to go-live. More complex projects involving multiple systems, custom logic, or large data migrations can take 8-16 weeks. We follow a four-phase process — Discovery, Architecture, Build & Test, and Launch — to ensure nothing is missed.
Can you connect systems without a pre-built connector?
Yes. While Celigo has 200+ pre-built connectors, we regularly integrate systems using REST APIs, webhooks, flat file (SFTP/CSV) transfers, and custom middleware. If a system has an API or can export data in any structured format, we can connect it.
How do you handle errors in production integrations?
Every integration we build includes comprehensive error handling. Celigo provides built-in error management with automatic retries, error categorisation, and alerting. We configure monitoring dashboards, set up email and Slack notifications for failures, and establish escalation procedures. Our managed support service includes proactive monitoring and resolution.
What does integration support look like after go-live?
After go-live, we provide a hypercare period (typically 2-4 weeks) with close monitoring and rapid response. After that, we offer ongoing managed support plans covering error monitoring, flow adjustments as your business evolves, performance optimisation, and platform upgrades.
Still have questions?
Book a free consultation and we'll discuss your specific requirements.
Get in Touch